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Frequently Asked Questions

Frequently Asked Questions

1. ARE YOU JEHOVAH'S WITNESSES?

Yes, we are.

2. IS YOUR BUSINESS SPONSORED IN ANY WAY BY THE WATCHTOWER BIBLE AND TRACT SOCIETY OF PENNSYLVANIA?

No. We are purely a commercial business. We supply goods which may be useful for Jehovah's Witnesses in their ministry but we are in no way sponsored nor operated by the Watchtower Bible and Tract Society of Pennsylvania.

Jehovah's Witnesses Official Website: www.jw.org

3. HOW DO I ORDER?

To order on our site please:

- Click "Add to Cart" next to the item(s) you wish to buy

- When you have chosen your desired item(s) click on "Checkout" (top left hand side of page)

- You will now be asked to "Sign in" or "Register"

- After this you add your address, and you will be redirected to Paypal in order to complete payment of your order. Even if you do not have a Paypal account you may still pay through Paypal with any credit or debit card.

4. HOW MUCH IS POSTAGE AND PACKING?

Your shipping cost is always calculated according to the weight of your order and your delivery address. The shipping cost will be calculated after you have clicked on "Checkout" and your delivery address is entered.

5. WHAT PAYMENT METHODS DO YOU ACCEPT AND ARE THEY SECURE?

We accept payment by Paypal, Bank Transfer, Visa, Master Card, Amex, etc. But unfortunately we do not accept cheque or postal orders.

All PayPal and Credit Card transactions are processed through secure SSL 128bit connection. When you have been redirected to the bank page, in the URL field of your browser you will find the padlock of the bank and by clicking there you will have more information about the connection. Also, the URL will begin with "https" as a confirmation that the secure mode is enabled.

6. WHERE DO YOU DELIVER TO AND HOW LONG DOES DELIVERY TAKE?

We ship to most countries throughout the world. Please allow 3-4 weeks for delivery.

7. WHAT SHOULD I DO IF I HAVEN'T RECEIVED MY ORDER WITHIN THE SPECIFIED WAITING TIME?

Please click on "My account" then "Orders"

Click on your order number ID eg # 55555555

Click on on "Start communication" and we will reply to you within 1-3 working days

8. HOW CAN I SEE THE STATUS OF MY ORDER?

- Sign in to your account then click on "My account"

- Click on "Orders" then on your order number ID eg #55555555.

- Click on "Shipping information". You will see which items have been shipped together with a tracking number and details of how to track your order.

Order status:

Pending: Awaiting funds from Paypal or Bank Transfer

Processed: Funds have been received

Completed: Order in process of being shipped

9. IS YOUR SITE ABLE TO TRANSLATE INTO DIFFERENT CURRENCIES ?

Yes. At the top left hand corner of the site you will see a small drop down box where you may choose Euros, GB Pounds, US Dollars, Canadian Dollars or Australian Dollars.

10. HOW DO I USE MY REWARD POINTS?

Each time you make a purchase you accumulate points. You can then use these points to pay for products or to reduce the products' cost. For example, the price in points for the "Bookmark Pen" is 85 points. If the number of points on your account is 85 points you can get it for free. If however you only have 50 points you will receive a discount on the price.

To use these points, add the products of your choice to the cart and click "Checkout".

The number of points that you have on your account is noted and you can enter in the box "Points to use" the number of points you wish to use for this transaction. (You are not obliged to use them all in one go.) Then click "Apply."

11. HOW DO I UPDATE MY PROFILE

Please "Sign in". Then on "My account" click on "Profile details" and change your details as you wish.